Delivery company Hermes has chosen cloud communications software provider IMImobile for the implementation of a new parcel notifications strategy, as part of its ‘Digital Futures’ programme.

Hermes will be using IMImobile’s enterprise cloud communications platform IMIconnect to power millions of delivery notifications each month on behalf of their retail customers.

Customer journeys built in IMIconnect include returns management and geo-fencing, which provides customers with the ability to track their driver as well as ‘SafePlace’ photo.

Chris Ashworth, chief information officer at Hermes, said that IMIconnect has integrated with existing systems and enhanced parcel notifications for retail clients and their customers.

“We see technology as the biggest differentiator in our industry and digital transformation will be crucial to helping us stand out in a competitive landscape.”

IMIconnect lets Hermes speed up the design of customer journeys with its low-code, visual flow builder, marketing and contact centre systems, and multichannel messaging Application Programming Interfaces (APIs).

The platform has allowed Hermes to configure new messaging to improve the end to end user experience for retail clients, its B2B ParcelShop clients and for customers who have placed an order.

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