3C Payment
Subscribe to our e-newsletter
Follow us on Twitter
Privacy and cookies
Established 1996
Tuesday 20 August 2019

LATEST NEWS 

Global Payments tries truRating

Written by Scott Thompson
12/05/2015

Global Payments is the first company to integrate truRating's service on its payment terminals. This will allow shops, restaurants, hoteliers etc to capture and then compare customer feedback gathered at the point of sale.

Each customer using a Global Payments terminal in selected outlets around the UK will be asked one question (from a bank of several) before they have entered their PIN number and completed their payment. The rating feeds a website, where customers will be able to view the ratings and an analytics dashboard for businesses who can benchmark themselves against others in their sector and test new service offerings, menus, new technology etc. on a scale of 0-9. “It was easy to get going because we didn’t have to do anything extra,” comments The Real Greek’s general manager Monika Domanska. “But it helps that as managers we are passionate about it. The team operates it automatically now, so even on a busy shift during a Friday night, it doesn’t cause any delay or any other issues. If you have a problem with a shift, you can just go to the management dashboard to look at the data and read it like a book.”

Chris Davies, managing director, Global Payments, says: "truRating will benefit our customers by providing them with a near real-time, mass representative insight tool at an affordable price on a scale never before seen. It has been developed in consultation with our customers and the demand for the service is proven with 95 per cent of businesses saying they would switch it on 'tomorrow' if the service was available.”



Related Articles

Money Europe

Klarna

Talking shop: retail technology solutions from Brother
Retail Systems editor Peter Walker sits down with Brother’s senior commercial client manager Jessica Stansfield to talk through the company’s solutions for retailers and hospitality businesses, what’s new in labelling technology, and the benefits of outsourcing printing.

Why the High Street needs a digital upgrade
Fluent Commerce’s EMEA managing director Rob Shaw sat down with Retail Systems editor Peter Walker to discuss omnichannel opportunities, the best way to tackle technology and how the company is expanding into the UK and Europe.
Most read stories...
World Markets (15 minute+ time delay)