Welcome
Retail transformation in 2025 and beyond
Sponsored by Zopa Bank
Wednesday 12 February 2025
Brasserie of Light, Selfridges
As the retail sector navigates the seismic shifts transforming the industry, this exclusive roundtable dinner, hosted by Retail Systems and sponsored by Zopa Bank, will bring together UK retail leaders to explore the critical strategies and innovations that will shape the future of the sector in 2025 and beyond.
The first Labour budget in 16 years has delivered mixed out outcomes for the retail sector – business rate reforms have been welcomed by the high street, but an increased minimum wage and hike to National Insurance contributions may exacerbate financial difficulties. Meanwhile, ongoing global supply chain challenges, and rapidly evolving consumer behaviours continue to pile pressure on retailers.
This dynamic environment however also presents unprecedented opportunities for those willing to embrace transformative change.
Attendees will delve into forward-looking approaches for managing these complexities, from leveraging data-driven insights to enhance personalisation and customer engagement, to developing resilient supply chain models that can withstand future disruptions. Central to the discussion will be the implications of the new BNPL regulatory framework and how retailers can adapt their financial offerings to better serve the needs of today's experience-focused consumers.
Through in-depth and collaborative conversation, attendees will uncover the keys to thriving in the retail landscape of 2025 and ensure their businesses are primed for long-term success in the years to come.
Topics for discussion:
- Long-term strategies for balancing profitability and customer trust in an inflationary environment
- Adapting business models to capitalise on the experience economy trend
- Navigating the evolving regulatory landscape of consumer credit options, particularly BNPL
- Anticipating and leveraging emerging consumer behaviour trends in retail
- Opportunities for retail-financial services collaboration to enhance personalisation and customer experience
- Building business resilience in the face of regulatory and macroeconomic shifts
Timings for the evening:
18:30 – 19:00 Welcome and refreshments
19:00 – 20:00 Introduction to fellow guests and roundtable discussion
20:00 – onwards Complimentary three-course dinner
Brought to you by Retail Systems