eGain, has developed a solution to help retailers extend their web sales and customer service through offers on Facebook.
According to eGain, consumers now spend a staggering 700 billion minutes per month on Facebook. With eGain Offers for Facebook, businesses can send personalised offers and give proactive help through chatbot, chat, click to call, and cobrowse.
“Consumers increasingly live in the world of Facebook, so businesses must serve them there,” said Ashu Roy, eGain CEO. “With eGain Offers, they can do this in minutes, using the same solution that they use to deliver proactive experiences on their website.”
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