Waterstone's looks to boost online conversion rates

Waterstone's has signed a contract with Maxymiser to drive an improvement in onsite conversion rates and revenues. Waterstones.com is set to go live with the company's conversion management solution in February.

The retailer will now be able to continually test thousands of different iterations of its website with live visitors and then implement content based on statistical evidence of which designs and page lay-outs drive the biggest uptake in online sales.

"Over the past year we have been very focused on driving more traffic to our website and our strategy has been highly successful. Obviously as part of that process we are looking at every opportunity to increase conversion to capitalise on our ever growing traffic," says David Sheridan, online marketing co-ordinator at Waterstone.com. "We decided to evaluate a number of products and having completed this process we quickly came to the conclusion that the Maxymiser proposition was far better suited to our business. We were really impressed by the combination of their strategic knowledge and expertise in this area, as well as their technology platform, and these two factors made them stand out from the competition."

"After looking at the mix of marketing activities we were running and the returns each area was delivering we have now re-allocated more of our marketing budget to be far more focused on conversions," he adds. "Maxymiser will be running both multivariate testing (MVT) and A/B testing on a number of key areas on Waterstones.com that we have identified together in accordance with our test roadmap. Initially we will be focusing on the product page, category page and homepage as these are crucial to the start of the purchase funnel and, due to the levels of traffic we are currently seeing on these pages, we believe that Maxymiser will enable us to achieve a significant sales uplift."

    Share Story:

Recent Stories


From CapEx to AI: Understanding the evolving cost structure of retail technology
This Retail Systems webinar, sponsored by Aptos, brings together leading voices from across the retail technology ecosystem to examine how modern PoS has transformed the cost ownership model – and how the emergence of agentic commerce is poised to rewrite the rules once again.

Beyond Channels: Redefining retail with Unified Commerce
This Retail Systems fireside chat with Nikki Baird, Vice President, Strategy & Product at Aptos will explore how unified commerce strategies enable retailers to tear down these barriers and unlock new levels of operational agility and customer satisfaction.

Advertisement