26/01/2010
By Scott Thompson
SportsDirect.com is implementing a solution to schedule staff, manage absence and process payroll.
The retailer has selected Kronos for Retail as part of a project consisting of two phases. Phase one is complete, resulting in consistent rules to manage the workforce in every store. Phase two will bring in staffing schedules based on the unique trading pattern of each store.
Whilst SportsDirect.com already had rigorous processes in place for collecting store-level data on attendance, absence, shift patterns and overtime, the paper-based nature of the data collection was becoming increasingly time consuming to manage both at store level and in the head office. Karen Byers, head of retail at SportsDirect.com, explains: "With thousands of pieces of paper to process from stores each week, it was definitely time to move on and automate the entire workforce management system and to gain real-time visibility to what is happening in each store, every minute of every day if required. We were impressed with Kronos' excellent credentials in the retail sector and appointed them following an extensive evaluation process."
"We already have a greater insight into each store than previously, and now have consistent rules for managing the workforce across every store, rather than having some regional variations that had crept in over time. The implementation of this first phase has been rapid, with the entire team, including Kronos, pulling out all the stops to ensure that decisions were made quickly and stores up and running without any unnecessary delays," she adds.
