09/12/2009
By Scott Thompson
Sanderson has installed the latest release of StoreVision at Toys 'N' Tuck, improving estate communication, providing specialist business reports and enhancing the in-store experience.
Toys 'N' Tuck has been using the solution to run both its retail stores and head office functions for over three years. By upgrading to the latest release, the business is already benefitting from a number of additional features and functions. The independently owned and run outfit comprises four retail stores, a mail order catalogue and an e-commerce division, each selling children's toys and confectionery. All four stores are located in the Essex area, as is the central stock warehouse, where the mail order and e-commerce businesses are based.
Communication between the stores and warehouse has greatly improved since the upgrade, which in turn has enabled the business to deliver enhanced customer service. Stock transfers are now a simple task, with the stores having real-time visibility of stock held across the estate; this functionality has both reduced missed sales and enhanced customer service by minimising out-of-stocks. Toys 'N' Tuck is also benefitting from the customer facing screens provided by Sanderson, which, during the Christmas trading period, will play promotional product videos.
