Out-of-hours store support at Jane Norman

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Out-of-hours store support at Jane Norman

By Scott Thompson

01/09/2009

Jane Norman has engaged Retail Assist to provide an out-of-hours help desk to support its 101 UK stores.

The contract also includes a weekend remote operations monitoring service for the fashion retailer's office servers.

Philip Boggis, Jane Norman's IT director, comments: "We wanted to reallocate our IT support team to strategic projects rather than cover the out-of-hours support. So we looked for a partner to provide a quality out-of-hours help desk whilst our internal resources continue to cover normal trading hours. At the same time, we've opted to have Retail Assist remotely monitor our key event schedules over the weekends including store polling, batch job processing on our Mercatus merchandise management system, and other key overnight batch processes."

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