House of Fraser is to outsource its IT support to Capgemini UK in a seven-year contract.
The deal covers management of data centre services, applications support and development, service desk, desktop support and third party services. It also includes network services, which will be provided by Capgemini under a sub contract agreement.
House of Fraser says that its decision to outsource its entire IT operations will give it improved access to the wide range of IT skills and capabilities required to support its business plans, a more cost-effective support operation, and considerable procurement and financing benefits.
Capgemini was selected because of its extensive experience in providing IT support for some of Britain's most prestigious retail names, its collaborative approach to working with its clients, and its Rightshore delivery model, which aims to offer the right resources in the right location at competitive costs.
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