Halfords is now using LANDesk Management Suite 9.5 and LANDesk Patch Manager to manage its IT Support Centre environment, which includes over 720 devices across two offices. As the UK’s largest retailer of car maintenance, cycling and touring products, Halfords requires a powerful IT environment to keep all systems updated and running at all times.

Prior to LANDesk, Halfords had been using a competitor’s older management system which made it difficult to configure new machines or install new software on existing devices.

“Our department was wasting time on software installations and device configurations that we knew could be managed more efficiently,” said Phil Bullock, senior technical analyst at Halfords. “We needed an intuitive one-console solution that could perform tasks quickly so that we could keep employees productive and focus our efforts on larger IT business needs.”

Since the solutions were installed in August 2012, Halfords has seen a significant improvement in time and cost savings across the business. With the new management software, they can easily install software upgrades and deploy patches as employees work remotely or even if a device is off, avoiding any disruptions to workflow, which is critical in a fast-paced retail environment.

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