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Sunday 25 February 2018

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Figleaves signs delivery deal with Yodel

Written by Chris Lemmon
12/02/2018

Yodel has become the sole UK delivery partner of online lingerie and swimwear retailer Figleaves, providing customers with a range of delivery options.

Yodel will provide customers with greater visibility of the delivery status through its online tracking, as well as improved communications. Shoppers will also receive Figleaves-branded email updates, SMS messages and push notifications through the Yodel app.

The new partnership enables Figleaves to increase its order deadline, allowing customers to order later in the evening and still receive their purchases next day, six days a week. Shoppers will also have the option to receive their item before noon next-day.

Leigh Jansen, Figleaves’ head of operations and customer service, said: “Yodel has done an outstanding job of supporting us in delivering our products to our valued customers. They provide a fully trackable service which allows us to offer an outstanding service to our customers. The personal support that is offered to our team is highly valued and we foresee a great partnership ahead.”

Neil Ashworth, chief commercial officer at Yodel and CEO of Yodel’s subsidiary firm CollectPlus, added: “We see ourselves as an extension of our retail clients’ businesses, supporting them and their customers throughout the delivery process. Following the successful collaboration with our CollectPlus service, we are thrilled to announce that Figleaves has chosen to extend the relationship with Yodel.

“We look forward to working closely with Figleaves to enhance the customer experience from the time that they place their order to the moment they receive it.”



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