Since implementing Retail Enterprise Suite from Episys, Fortnum & Mason has witnessed a dramatic reduction in the cost of printing its in-store signage.

When the VAT reduction came into force, and the department store had to replace its signage, it was able to print signs in-house, which previously had to be produced externally. This has reduced the cost per sign from £2 to 11 pence.

The system has also cut the time between requesting a label and actually getting it on to the shopfloor. Paul Symes, visual presentation manager at Fortnum and Mason, says: "The versatility of the software means that we are able to produce a wider range of our larger tickets and signage in-store. This has driven down costs formerly paid to third party signage providers. We have experienced a vastly improved turnover in ticket production. The system means fewer people are needed to produce tickets and place them on site. Our seasonal signage is also easier to produce in-store thanks to the design features in Retail Enterprise Suite, and this in turn reflects on the bottom line."

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