04/02/2010
By Scott Thompson
DPD has become the first parcels company to provide customers with a one hour window for their home deliveries. The company has invested £2 million over the last two years developing the technology needed for this service.
Launched this week across the UK, home shoppers who buy from retailers shipping with DPD can receive a free SMS or email giving them a one hour window in which the driver will arrive. If the recipient knows that they won't be in to sign for the package, they can text back and arrange for the company to deliver on a more convenient date. Retailers among the 1,500 companies who've already signed up for the service include Three, Dixons Direct and iwantoneofthose.com.
"Most online shoppers are busy people who love the ease of buying on the internet at any time of day or night but resent the inconvenience of waiting in all day for a delivery. That's why we're confident that our one hour service is the solution that shippers and shoppers alike have been waiting for," says DPD CEO, Dwain McDonald. "Consumers who value their time are more likely to re-order from retailers who proactively communicate with them to make the delivery experience as convenient as possible."
