By Karen Moss
Brighthouse is using TranSend ePOD from VSc Solutions to manage deliveries and collections between its depots, stores and customers. The rent-to-own retailer aims to improve customer service and drive down operational costs through automating processes.
TranSend ePOD allows Brighthouse to control what goods are delivered and collected, where and when, and by which vehicle. Real-time tracking of deliveries and collections allows them to react to exceptions, including non-delivery, providing drivers and back office staff with automated updates via a rugged PDA device.
Mike Dyde, project manager at Brighthouse, says: "With TranSend ePOD, we have full visibility of delivery activity across the business. We can already see that the system has brought efficiencies to the delivery operation, including tighter control over customer claims and delivery route changes. With multi-dimensional real-time data, we can more pro-actively manage our interaction with the customer."
This ePOD project will integrate processes and systems for route planning and customer orders, to help control operational costs, reduce damage claims and eliminate unnecessary paperwork and telephone calls.