25/10/11
By Karen Moss
Beales department store has almost tripled its trading base with the recent acquisition of the Anglia Co-op’s 19 Westgate stores. The growth will be supported by its recent adoption of Business Intelligence (BI) and loss prevention solutions from K3 Retail.
Data captured from stores and online will give Beales greater visibility across its entire operation, detailed information of stock and sales, the ability to make more informed decision-making, and insight into what makes the business successful.
Ken Owst, finance director at Beales, said, “Beales has grown dramatically with the recent acquisition so it will be critical for us to have tools that enable us to view our trading and operational data to support the decisions we make.”
IT takes a vital role in addressing the three major areas of loss; customer theft, administrative error and internal theft. By utilising K3’s loss prevention system, Beales will be able to monitor PoS transactions in real-time, based on transaction headers and payments, item, store, tender, type, staff and location.
It can also identify unusual trading patterns, enabling Beales to detect ‘intelligent’ fraud and to be responsive to new types of theft as they emerge.
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