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Tuesday 22 May 2018


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Written by Chris Lemmon

Health and wellbeing retailer Holland & Barrett has hired Mark Fabes as its first ever chief information officer to drive plans to create an intelligent and frictionless customer shopping experience.

Mark Fabes joins from Starbucks where he was technology vice president for EMEA. In his role as the new Holland & Barrett CIO, he will be responsible for creating systems that drive customer, brand and business insight from a more streamlined and coherent view of the data collected through Holland & Barrett stores, website and loyalty card programme.

Holland & Barrett chief executive, Peter Aldis, commented: “We are delighted to welcome Mark to Holland & Barrett. We have ambitious plans for the future of our business and we are very excited to have Mark’s big brand experience to help us take our end-to-end customer experience to the next level.”

Michael Poyser has been appointed as the chief analytics officer at point of sale marketing firm Ecrebo. Poyser brings more than 18 years of experience working in customer and loyalty analytics, holding a number of senior roles at Aimia and Dunnhumby. At Ecrebo, Poyser will focus on helping retail customers to better utilise real-time data in order to generate impactful consumer insights.

Commenting on his appointment, Poyser said: “The opportunity to join a fast-growing, dynamic organisation at such an exciting point in its growth trajectory was of great appeal to me. Ecrebo has developed a unique proposition for its retail clients to better understand and communicate with their customers at the point of sale. I am thrilled to lead the data and analytics work with our retail partners to enable them to be more successful using our real-time data and insights capabilities.”

The John Lewis Partnership has announced the appointment of Laura Wade-Gery as a non-executive director of the board. Wade-Gery has worked for a number of businesses including Tesco and most recently Marks & Spencer, and is currently a non-executive director of the board of British Land and a member of the government’s Digital Advisory Board.

Sir Charlie Mayfield, chairman of the John Lewis Partnership, said: “I am pleased to announce the appointment of Laura Wade-Gery, who brings a wealth of experience in business and retailing. She will build on the strength and depth of the John Lewis Partnership board.”

Fashion retailer Jack Wills has appointed Claire Waugh as its first chief marketing officer. Waugh joins from Burberry, where she worked as global marketing director for the menswear, leather and softs categories. Prior to that, Waugh worked at Starbucks for over 10 years, eventually becoming the strategic programmes director for the EMEA region.

Peter Williams, founder and chief executive of Jack Wills, commented: “I absolutely believe that Claire has the vision, talent and drive to help market the brand around the globe effectively to our many different customers, and in a way which fits the very unique brand DNA of Jack Wills. Coming from Burberry, Claire has a fantastic understanding of fashion and beauty, all of which will be directly relevant to her work at Jack Wills.”

Multi-retailer gift card company One4all has appointed Alan Smith as UK managing director, to help drive the next stage of the firm’s growth. Smith has worked for more than 20 years in the payments industry, including most recently as head of payments and banking at the Post Office for almost five years.

Commenting on his appointment, Smith said: “I am delighted to be joining the One4all team. Having been responsible for prepaid and gift cards during my time at the Post Office, I am already extremely familiar with One4all Gift Cards – and the product’s strengths and future potential.”

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