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Tell us if and how you monitor customer-facing applications and win a new Apple iPod touch
Leading retailers have realised that the path to achieving improved customer retention and increased customer acquisition lies in more proactive approach to application and service delivery. This is especially true when effort is focussed on monitoring and improving the user experience. We are interested to understand if and how you currently monitor your customer-facing applications.
Please take a few moments to complete this survey and all responders will be entered in a draw for a new Apple iPod Touch.
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| First Name |
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| Last Name |
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| Job Title |
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| Company Name |
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| Address |
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| City |
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| Post Code |
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| Phone |
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| Email |
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| Company Size |
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| 1. Do you set and measure SLAs on the performance of your applications? |
| Yes
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| No |
| unsure |
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| 2. What percent of end-user transactions do you measure continually? |
| 100 |
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| 75 |
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| 50 |
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| 25 |
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| 0 |
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| 3. Do you employ predictive and proactive monitoring? |
| Yes |
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| No |
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| unsure |
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| 4. Do you prioritise incidents based on business impact? |
| Yes |
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| No |
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| unsure |
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| 5. If yes, is this a home-grown or external/3rd party solution? |
| Internal
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| External |
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| 6. Are you seeking to improve your application monitoring processes? |
| Immediately |
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| In the next 6 months |
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| It is important, but not a priority |
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| We are satisfied with the processes we have in place |
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