Online retail continues to grow as more shoppers gravitate towards the web due to convenience, price and the ability to compare bargains. But online retailers should not rest on their laurels. Strategies have to evolve and deliver increased efficiency and flexibility, notes Scott Thompson
With real world security measures, such as chip and PIN, encouraging
migration of card fraud to the online world, balancing stringent security with a need to accept as many orders as possible becomes ever more challenging. Penelope Ody reports
What a difference a year makes. Twelve months ago consumer confidence and its happy by-product - spending - were both sky high. Now, High Street retailers are taking a hit as consumers continue to reign in their spending. But it's a different story for online retail, writes Hannah Prevett
