Channel hopping

The growth in multi-channel retailing shows little sign of abating, says Alison Campbell-Boreham. And with technology maturing it is unlikely that a slowdown will happen anytime soon

Talking ‘bout a revolution

Mobile phones have long been a part of modern life. But as Dave Adams discovers, their potential for retail is only just beginning to be explored

Net costs

Although chip and PIN has supposedly cut card fraud the fraudsters are not beaten yet. Online problems, identity theft and cardholder not present (CNP) are now targets, says Penelope Ody. For multi-channel retailers the problems are manifold