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The increased burden on retailers to provide their employees with a whole host of mandatory training relating to health and safety and compliance issues has led many to investigate e-learning technology as it can be extremely cost-effective compared with traditional classroom-based training. Glynn Davis reports |
| A clear vision |
Delivering a seamless multi-channel experience for the customer is one of the biggest challenges facing our industry – and technology is one of the key enablers, says Paul Mason, CEO, Paul Mason Consulting (PMC) |
| Recovery trail |
The summer floods of 2007 brought business continuity into sharp focus. In towns and cities up and down the country, some retailers found themselves submerged, stock bobbing around in stinking floodwater. Many of those have yet to recover. Alison Campbell-Boreham reports |
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At first glance, outsourcing has had a bad few years, with major retailers like Boots and Sainsbury’s bringing outsourced parts of their IT infrastructures back in-house, and lots of negative press coverage of outsourcing horror stories in the government and finance sectors. Yet outsourcing is booming, as David Adams discovers |
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| Supplement |
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In-store TV can be a highly effective marketing tool and it also has the scope for significant future growth, but, as Scott Thompson finds, the journey thus far has not been without its problems |
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Will Hadfield finds that business process standardisation is pushing retailers to upgrade their networks |
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Theft may still be costing UK retailers almost £4 billion a year but steady investment in technology is helping to bring the problem under control. New security innovations could prove even more effective, as Penelope Ody discovers |
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