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It’s fair to say that, until recently, the retail sector had a pretty poor environmental reputation, as an industry responsible for producing vast quantities of waste, while using unsustainable road and air distribution methods. But, as David Adams points out, things are changing slowly but surely |
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role to play |
Growing competition from a multi-channel industry is shifting the focus interms of competitive advantage away from cost-cutting in the supply chain to differentiation through enhanced customer service. Today’s customers demand quality, convenience and personalised service over and above price. And Workforce Management (WFM) is playing a crucial role in its delivery, as Alison Campbell-Boreham observes |
| And the
winners are |
Boots and Ocado were two of the winners at the 2007 Retail Systems Awards, which took place on 1 November at the Grosvenor House Hotel, Park Lane, London. Scott Thompson reviews the evening’s events |
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Jacqueline Gold, the CEO of Ann Summers and Knickerbox, will be headlining the Multi-Channel Retailing Pavilion speaker programme at the forthcoming Retail Business Show 2008 |
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The best retailers are using Service Oriented Architecture (SOA) to provide quick rewards, says Will Hadfield |
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2007 has certainly been an eventful year for the retail technology market.Scott Thompson casts an eye over the last 12 months, reviews some of the key developments that have taken place, and looks ahead to 2008 |
| Supplement |
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EPoS used to be about little more than recording item level sales to produce mountains of largely unused data. Today it’s different: it numbers drive buying plans, staff schedules and the entire supply chain, as Penelope Ody notes |
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Self-service checkouts in food stores are becoming increasingly commonplace and are expected to account for as much as a quarter of all checkout lanes in grocery outlets within the next two to three years, according to NCR. Glynn Davis reports |
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Several stand-out EPoS implementations have been completed over the course of this year. Duncan Jefferies reports |
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Merchandising processes in today’s modern retail business are “flawed jewels”, according to Nikki Baird, an analyst with IT market research company Forrester Research. “Despite the fact that they’ve been around since the first retailer decided to centralise buying, they haven’t evolved much,” she says |
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