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New research reveals that loyalty cards/programmes are suffering a backlash from beleaguered shoppers. Scott Thompson asks if this is a wake up call for retailers or an age old problem that is easily solved |
| The way of
the future |
Most retailers and consumers will have had limited contact with biometric technologies. But if the forecasts prove to be true then such interactions will become a frequent occurrence as face, iris, fingerprint, hand and speech recognition systems become widely adopted. Glynn Davis reports |
| Weathering
the storm |
With the economy slowing, retailers are paying more attention to their warehouse management systems (WMS) in a bid to maximise efficiency and respond quickly to changes in a volatile market, as Duncan Jefferies observes |
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Penelope Ody finds that IT in the hospitality sector has come a long way since the days when EPoS and portion monitoring systems were regularly sabotaged by staff who regarded such controls as a threat to their illicit ‘perks’ |
| Supplement |
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Whatever happened to RFID in retail? Five years ago everyone was talking about it and yet it has been met with apathy in the UK retail sector. David Adams reports |
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1 January 2010 will be the ‘sunrise date’ or global implementation date for GS1 DataBar, a PoS barcode. Sara Edlington reports |
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You’ve planned your assortment and placed your orders. How do you ensure that correct quantities go to each store, avoiding lost sales on the one hand, markdowns on the other?
Vivienne Rosch looks at two examples of retailers taking advantage of inventory control and replenishment software to streamline their processes and better meet customer demand |
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