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Although there are always a few exceptions, in general the leisure and hospitality sectors tend not to be at the cutting edge of retail or business technology. Yet companies in this sector are involved in at least some interesting developments that either reflect or act as early indicators of technology trends in the retail and leisure sector as a whole, says David Adams |
| The war
on waste |
Energy Minister, Malcolm Wicks, discusses the Waste Electrical and Electronic Equipment (WEEE) Directive |
| The
modern way |
Warehousing is about real-time operational flexibility and responsiveness. It can be about adding value to the customer experience, creating competitive advantage for the retailer, but only if the systems used to manage it are quick to react. Alison Campbell-Boreham investigates |
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| Supplement |
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Modern style RFID tags have been around for some time now – since 1973, in fact, when Mario Cardullo patented a passive radio transponder with memory. Duncan Jefferies looks at how, in the last few years, retailers have become increasingly interested in the technology and its potential to revolutionise the sector |
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RFID may have been a long time coming but both pilots and roll-out projects are proliferating. That, however, doesn't mean the end of the barcode, which is currently undergoing the greatest change in its 30 year history, finds Penelope Ody |
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At baby products and accessories retailer Kiddicare, it is considered a cardinal sin to promise a product to a customer without being 100 per cent sure that the company has it in stock, as Jessica Twentyman discovers |
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Retailers can utilise the benefits of both loyalty and customer relationship management programmes to gain a valuable insight into their businesses.However, Scott Thompson finds that only a small number of UK companies are currently doing so |
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Ergonomics is not something that retailers consider as vitally important, but,as Glynn Davis finds, this could be a mistake because there is a growing argument for the existence of a direct link between well designed, intuitive technology and increased productivity and service levels |
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