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Old-style contact centres traditionally have a badpress. Yet enhancing the operations of modern multi-channel contact centres brings benefits to businesses and customers alike. Vivienne Roschinvestigates |
| Print perfect
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Faster, quieter, cheaper – in the past the requirements for retail printers have tended to be fairly basic but not anymore: colour, couponing, flexible connections, environmentally friendly and adaptable software are also now on the agenda, as Penelope Ody demonstrates |
| Process of change
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For retailers the decision whether or not to invest in a new technology is often based on the benefits it brings compared with simply opening another store. This option has all too frequently been taken in the case of data warehousing, with retailers regarding it as non-critical to their businesses, says Glynn Davis |
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Retail Solutions has a new venue and a new format for 2008 as it bids to remain competitive in a crowded retail exhibition/conference marketplace.Scott Thompson previews the repackaged show and takes a look at some of the solutions/services on display, many of which will have their first viewing in the UK |
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Along with the relaunch of the Retail Solutions exhibition comes a brand new conference programme run by Retail Week Conferences |
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Ergonomics could help improve employee productivity, reduce the amount of sick days staff take and improve customer service, says Sara Edlington |
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