During the last decade there have been great strides forward in website and supply chain solutions, and in the technologies that run in-store kiosks, contact centres and mobile commerce. Yet very few retailers seem close to creating the integrated infrastructure that would bring all these things together in the ideal multi-channel model. With this in mind, key topics to be addressed by the 2009 Summit include:
1.) Getting the basics right. Bringing an e-business mindset into the centre of your operation.
2.) Achieving the real-time, single view of the customer that multi-channel demands.
3.) Emerging retail technologies.
4.) The future of multi-channel retailing.
Further information on the Summit at: www.retail-systems.com/conferences/multichannel2009
NB: Registration is free for retailers. To register your interest, please email: scott.thompson@retail-systems.com
