Writing a new script

Old-style contact centres traditionally have a bad press. Yet enhancing the operations of modern multi-channel contact centres brings benefits to businesses and customers alike. Vivienne Rosch investigates

Print perfect

Faster, quieter, cheaper – in the past the requirements for retail printers have tended to be fairly basic but not anymore: colour, couponing, flexible connections, environmentally friendly and adaptable software are also now on the agenda, as Penelope Ody demonstrates

Process of change

For retailers the decision whether or not to invest in a new technology is often based on the benefits it brings compared with simply opening another store. This option has all too frequently been taken in the case of data warehousing, with retailers regarding it as non-critical to their businesses, says Glynn Davis

The ergonomic route

Ergonomics could help improve employee productivity, reduce the amount of sick days staff take and improve customer service, says Sara Edlington