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The fashion and lifestyle retailer wanted to improve the communications between the store environment and head office, but its existing network could not support the growing business. Each store’s data needed to be integrated into the head office environment as the retailer was left with disparate information across the company. White Stuff was keen to give stores a business intelligence advantage so it could react quicker to changes within the company. It also wanted to improve transaction times for customers to improve the consumer shopping experience. It selected Vodat International due to its extensive experience of providing communication solutions for the retail sector. Stores are connected via private access broadband, while the head office is connected via a fibre optic links and a backup SDSL line. It also offers the capacity to introduce features such as Voice Over IP.
Venn Luscombe-Mahoney, head of IT at White Stuff, says: “We needed a cost effective solution that could provide us with support 24/7 and help us drive the business forward, while helping improving communications across the business. We had problems with the previous provider who often failed to support the business during busy weekend periods. This meant it could be a long time before a problem was recognised.”
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