Anthony Leach, senior operations manager at Debenhams Direct, comments: “We are keen to stay ahead of the curve and selected CyberSource based on its functionality and the partnership we have already developed. The intelligence to which we have access will help us identify and manage higher risk orders appropriately whilst supporting legitimate customers within our secure website. Our continued focus is on providing a secure platform for our online customers whilst managing commercial risks and having clear and flexible processes.”
Simon Stokes, managing director at CyberSource, adds: “Debenhams is a great example of a traditional high street retailer that has embraced the online environment and increased its investment in this area. By consolidating and streamlining its multi-channel operations, it is better able to provide its customers with a secure and convenient online shopping experience.”
