This aims to provide M&S with accurate business data and robust core processes to enable business improvement initiatives in cost and operating efficiencies. Specifically, the programme will improve stock visibility and management of information, while increasing process efficiency which the retailer believes will enhance the customer experience and drive greater control over net margin.
M&S director of IT & logistics, Darrell Stein, says: “We selected IBM and SAP after an extensive assessment of the market. In addition to strong retail credentials, we felt there was also a strong cultural alignment. In order to provide the very best customer service, we need to be flexible and agile to their changing needs. The SAP solution, implemented by IBM, will allow us to do that.”
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