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This is part of a trial with YESpay, a global payments services company and its partner Acrelec UK, a customer self-order kiosk provider. Following the implementation, the KFC outlet has seen the average spend at the self-service kiosk raise to £7.93, compared to £5.83 at the counter. Over 15 per cent of the store’s business is now being transacted through the kiosks.
Acky Khan, managing director at the franchise, Gastronomy Foods, says: “Our long term goal is to transfer 30 per cent to 40 per cent of our transactions onto the self-service kiosks, which will help improve our customer service, particularly during busy peak periods. The kiosks are a refreshing approach to serving customers who love the navigation and speed with which an order can be placed. This technology has the potential to be rolled out further across the organisation.”
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