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The new tool provides the retailer’s customers with such options as information about the in-stock availability of more than 10,000 articles, a store locator, information on delivery costs and payment details and SMS notification services. The system was developed and integrated by Excelsis and utilises the Voxeo VoiceObjects phone application server and development tools.
Hans Schauer, manager - service centre at IKEA Germany, says: “This innovative solution is a perfect match for our philosophy of making everyday life better for people. The new voice portal focuses on the customer’s needs, with our customers having access to information on how to shape their personal space - seven days a week, 24 hours a day.”
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