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French Connection implements loss prevention technology
 
French Connection stores in the US and UK have gone live with a new loss alert service powered by SeeWhy Software and fully integrated with Sanderson RBS’s Retail-J PoS system

“We have had a long-standing and successful relationship with Sanderson RBS and count on the company for its retail domain expertise and deep understanding and advice for ways to improve our business,” says Doug Gardner, IT manager at French Connection. “Adding the SeeWhy-powered loss alert service to Retail-J puts a powerful fraud prevention tool in our hands. In a short time, we’ve seen a great reduction in ‘no-sale’ and ‘void’ transactions – key indicators of potential fraud – and have been able to implement and enforce other store policies by having better visibility into our transactions and the habits of our cashiers.”

Sanderson RBS hosts all of the hardware and software for the loss alert system and generates all of the template-driven alerts. For a monthly fee, French Connection is able to avoid costly upfront software fees with no impact on their IT department. The system also enables the retailer to create operational procedures that can be enforced through the use of technology.

 

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