The company’s 3i voice solution will soon be supporting 1,200 warehouse users across six Distribution Centres (DCs), serving over 4,400 retail stores. The Co-operative Group first implemented a voice picking system in its West Thurrock DC in 2006. Since then, Zetes has implemented voice at three more sites with plans to extend usage to a further two by mid 2009 – at the Thetford, Norfolk DC and a new site, due to be opening at Birtley, Gateshead, which will replace two older centres.
“We are very pleased that such a highly reputed organisation as The Co-operative Group recognises the added value of our experience and ability to deliver large projects to major European retailers. This project was an important roll-out which perfectly illustrates the advantages a company can get from 3iV Crystal as a voice solution – in particular that our voice solutions are adaptable for use within most warehouse environments. Pickers working in frozen areas will be very appreciative of the positive benefits of using a voice interface,” says James Hannay, managing director at Zetes UK and Ireland.
|
