Retail Systems Multi-Channel Conference 2014

Register today to be in with a chance of winning a Kindle Fire* - Register here
Date: 26th September 2014
Time: 09:00 – 17:00 followed by complimentary drinks
Venue: London Stock Exchange, London

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The conference has now finished and it’s been a great success. Thank you to our speakers, sponsors and audience. We have an exclusive roundtable for retailers only happening soon. Make sure to book now

The Retail Systems Multi-Channel conference is now into its seventh year and continues to go from strength to strength. When this event first started out, retailers were trying to solve the multi-channel puzzle, with varying degrees of success. There was cynicism about social media (it’s a fad, budgets are tight and our money would be better spent elsewhere etc etc) and NFC was the next big thing. The ultimate aim for the more forward thinking companies out there? A joined up customer experience at every touchpoint (be it online, mobile, call centre, social media or branch), driven by innovative use of technology.

Fast forward to the present day and has much changed? Across the retail sector, companies are moving away from the model that has steered them through the last few decades towards one with a focus on speaking to the customer in the way they want to be spoken to. But how successful have they been? Customer-centric, seamless, multi-channel retailing, fuelled by mobile and online; it sounds good on paper, but we’ve all had bad and inconsistent customer service both on the High Street and online and wondered what happened to the multi-channel bibles we hear so much about.

This conference will see senior figures from across the retail world come together to debate the key issues, innovations and challenges confronting multi-channel retailers in 2014 and beyond.

The 2014 conference is shaping up to be the biggest year yet. The speaking and panel line ups are as strong as we have ever seen them.

On the day you can expect to hear from industry experts, including:
Reasons to attend this key event:

• Expert speakers
• Technology updates
• Future trend predictions
• Interactive discussions
• Networking opportunities
• Industry case studies

Panel discussions:

Must have multi-channel technologies: what's hot and what's not right now?
A joined up customer experience: who is doing what well?

Companies attending this year's conference include:

Ann Summers, Boots, British Heart Foundation, Burberry, Cath Kidston, COOK, EAST Ltd, French Connection, Gap, GO Outdoors Ltd, Heal's, Hobbycraft, Homebase, Home Retail Group, House of Fraser, IKEA Ltd, J Sainsburys, LK Bennett, Louis Vuitton, Marks and Spencer, Monsoon Accessorize, ODEON, RSPB Sales, Snow & Rock Group, Ted Baker, Tesco PLC, Topps Tiles, The Dune Group, The Entertainer, The White Company, Warehouse, West Bromwich Albion Football Club, Whistles and Whittard of Chelsea.

A must attend event for:

CEO's, CMO's, IT Directors, Head of IT, Head of Multi-Channel, Head of Website, Head of Mobile, Head of Social Media, Multi-Channel Development Managers, Multi-Channel Consultants, IT Consultants and Head of E-Commerce

*Only delegates who attend and stay for the full day will qualify. The winner will be announced after the last session. If not present this will be redrawn.

**To qualify for a free consultant place you/your company must provide strategic services only and not supply technology, software or other such products to retailers
This key industry event is FREE for retailers and consultants**