Retail Systems Multi-Channel Conference 2015

FREE to attend for retailers
Date: 17 September 2015
Time: 09:00 – 17:30 followed by complimentary drinks
Venue: Hilton London, Tower Bridge

All registered delegates will stand the chance to win an iPad mini!*

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Retail Systems Multi-Channel Conference 2015: The Connected Customer Age - VIEW AGENDA

The connected customer is driving a revolution in retail. It all used to be so simple, even up to a few years ago. People travelled to their nearest store, handed over their money and took their goods home. But a new breed of customer has now emerged, they're tech savvy and demanding rich, interactive experiences across various channels. Many retailers are responding accordingly, upping technology spend in such areas as websites and mobile apps and improving IT systems and ensuring that different systems talk to each other.

Mobile and online are transforming the shopping experience. With access to smartphones, tablets etc, social media, online marketplaces, search engines and so on, the connected customer expects to be able to buy anytime and anywhere, often fusing the offline and online worlds as they research and make purchases. This is creating new opportunities for retailers but increased choice, information and convenience also boost competition and bring about a host of challenges. Do retailers, for instance, prioritise social commerce, digitally enable stores or focus on mobile strategies? In a rapidly changing landscape, how can they capture and increase sales and retain or ideally enhance profitability, and how does this impact upon the development of their multi-channel strategies?

This conference will see senior figures from across the retail world come together to debate the key issues, innovations and challenges confronting multi-channel retailers in 2015 and beyond. In addition to speaker presentations there will be two discussion panels.
Panel discussions:
The rise and rise of me-tailing
The changing role of the High Street in a multi-channel age


Reasons to attend this key event:
• Expert speakers
• Technology updates
• Future trend predictions
• Interactive discussions
• Networking opportunities
• Industry case studies
The must attend event for:
CEOs, CMOs, IT Directors, Heads of IT, Heads of Multi-Channel, Heads of Website, Heads of Mobile, Heads of Social Media, Multi-Channel Development Managers and Heads of E-Commerce.



*Only delegates who attend and stay for the full day will qualify. The winner will be announced after the last session. If not present this will be redrawn.