|
2010 programme:
| TIME |
Agenda 2010
|
| 09.00 - 09.10 |
Chairman to open the conference
Martin Newman, multi-channel consultant and CEO, Practicology |
| 09.10- 09.40 |
Multi-channel: a fashion retailer's perspective
Nick Rennardson, Head of IT, Republic and Jo Molineux, Head of Multi-Channel, Republic
|
| 09.40 - 10.10 |
Key Success Factors to Achieve Cross Channel Commerce
Kees de Vos - Director of Business Consulting, hybris software |
| 10.10 - 10.40 |
How to successfully deliver a cross channel proposition
Tony will explain how multi channel retailers, that have embraced the challenge of delivering a cross channel proposition, are over coming some of the practical constraints to successful deployment and looking toward new opportunities and channels that can help create more engaging dialogue with their customers.
Tony Bryant – K3 Business Development Manager for Multi Channel |
| 10.40 - 11.10 |
The online delivery aspect of multi-channel retailing
Huw Thomas, Managing Director, Paul Mason Consulting (PMC) |
| 11.10 - 11.30 |
Morning Coffee |
| 11.30 - 12.00 |
Customer service and social media
Guy Stephens, Senior Consultant, Foviance and Founder of Where Social Media Meets Customer Service (LinkedIn group) |
| 12.00 - 12.30 |
Speaker from SpeechStorm
Topic TBC |
| 12.30 - 13.00 |
Changing cross channel retail consumer behaviour – how to improve their experience and loyalty
- How cross channel consumer shopping preferences vary by: retail sub-sector; geography
- What would most improve consumers shopping experience in each channel?
- Why “save the sale” is such an important opportunity
- A major international retailer’s case study of cross channel best practice
David Hogg, Industry Marketing Director - Retail/CPG, EMEA, Sterling Commerce |
13.00 - 13.30 |
Channel integration – using technology to connect with your customers
Russell Dorset, Sales & Marketing Director, Magnius |
| 13.30 - 14.10 |
Lunch |
| 14.10 - 14.40 |
K3 and Glynn Davis (freelance journalist and Retail Systems contributor) will be presenting the results of their recent multi-channel movers and shakers study
K3 and Glynn Davis |
| 14.40 - 15.10 |
Unified Communications and Mobility in the retail sector
This presentation highlights the strategic importance that Unified Communications can have for organisations in the retail sector. We examine the key drivers and benefits that are inspiring large retail organisations to adopt a strategy with some selected examples that demonstrate how Unified Communications can help retailers significantly improve performance and customer service.
Steve Haworth, CEO, TeleWare |
| 15.10 - 15.20 |
Coffee Break |
| 15.20 - 15.50 |
Most multi-channel businesses have moved into areas of operation that are unfamiliar and potentially financially dangerous. This session covers the main reasons why direct businesses falter, the dynamics of how multi-channel businesses integrate their differing routes to market and how to spot the signs before it is too late.
Phil Randles, Managing Director, Catalogue Development Centre Marketing |
| 15.50 - 16.20 |
The online tyre retailer will discuss the market it operates in and provide advice for those starting up online retail arms
Mike Welch, Managing Director, Blackcircles.come |
| 16.20 - 16.50 |
The challenges of managing customer orders as retailers extend the range of products that they offer online
Steve Bolton, Managing Partner, Retail Pragmatist |
| 16.50 - 16.55 |
Chairman's closing remarks
|
| 16.55 - 17.30 |
Drinks Reception |
|
