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Programme 08.45 Registration and coffee 09.00 Welcome by Chairman, Paul Mason, CEO, PMC Online: the new normal shopscape - the latest data, trends, observations and insights of the evolving e-retail world 09.40 Anthony Leach, Snr Operations Manager, Debenhams Direct and Michelle Dixon, Marketing Manager, 192.com Business Services Online fraud: a retailer's perspective 10.10 Nigel Griffiths, Clarita Solutions Does a multi channel strategy require multiple systems and processes to deliver excellent customer experiences? 10.40 Will Jones, IT Director, The Book Depository Insight into The Book Depository’s success and the challenges facing online retailers. 11.10 Morning coffee 11.30 Tony Bryant, Business Sector Manager, K3 What does delivering a multi-channel solution mean for the bricks and mortar retailer? 12.00 Matthew Tod, CEO, Logan Tod The latest statistics from the company’s third annual Online Shopping Index 12.30 Tony Stockil, CEO, Javelin Group Practical technology strategies for multi-channel retail 13.00 - 14.00 Lunch 14.00 Social networking discussion panel (featuring Guy Stephens, Online Help Manager, The Carphone Warehouse; Hedley Aylott, Managing Director and Co-Founder, Summit Media; Mireia Fontbernat, Marketing Director, EMEA, ATG; Stephanie Himoff, Vice President of European Sales and Business Development, Pluck) 14.40 Tony Massey, Group Sales & Marketing Director and Mark Speakman, Group Client Development Director, HH Print Management Case studies from global retailers demonstrating the future of in-store communications 15.10 John Bovill, Group IT Director, Aurora Fashions Outlining an integrated store solution that Aurora Fashions is currently working on 15.40 Christine Bardwell, Analyst, Retail Technology, Datamonitor and Malcolm Pinkerton, Verdict Analyst How consumers drive the need for cross channel integration 16.10 Chairman's closing remarks and event close
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